Digital Transformation through Holistic Talent Transformation

Published by Ravi on July 11, 2019

Is your Digital Transformation program reaching your desired goals?
Is your workforce inspired to change, motivated to learn, and sufficiently skilled to participate in your initiative to create a true digital enterprise?
Is your workforce looking at your digital initiatives as cross-company, organizational initiatives rather than just as technology initiatives by the IT department?

If your answer to any of the above questions is NO, you are not alone. Several studies demonstrate that more than 70% of organizations attempting Digital Transformations fail to realize the benefits of their initiatives. Across the board, a large contributor to this failure is a workforce that’s not on board with the initiative.

Typical reasons for lack of employee participation are:

  • Resistance to change
  • Fear of the unknown as well as fear of failure
  • Insecurity about job loss
  • Inadequate training and skill sets

Many organizations train employees on new digital tools in a rush, teaching the limited amount they deem necessary for usage. In the process, they may miss the focus on infusing the knowledge of the big picture, such as changing market dynamics, the need for transformational initiatives, and the role that individual employees can play in creating the digital future. A big picture view with clarity on the need to change at the individual level, will make the employees willing participants in the transformation process without fear and resistance.

Holistic capability a critical enabler
Digital is blurring the lines between functional and technical roles in the organization. The digital workforce needs a holistic combination of business knowledge, technology skills and above all a mindset to think and act digitally. Such a knowledge should be reinforced by a deep learning of organizational, functional, and role-specific skills. The mantra is to make the existing workforce unlearn their old habits and instead learn the new technologies and processes, becoming continuous learners throughout the process.

Organizational talent transformation processes need to significantly change from the traditional training methods to experiential and immersive learning making problem solving a creative process. As they gain deeper understanding, employees get comfortable in experimenting on digital innovations and evolve new business models leveraging digital capabilities. By working in this new way individuals are taken to new digital levels and organizations are propelled into the digital future.