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Customer Centricity

For the front-line professionals to apply digital technologies to empathize with and better understand changing customer expectations, preferences and to better address them.

Digital technologies have changed the orbit for customer centricity with new and continuously changing bar on expectation as well as new capability to deliver. Gestalt’s customer centricity program enables participants to learn deep customer empathy, changing needs of their clients and various ways to use available technologies including data & customer insights for significantly enhanced  customer experience.

Highlights of the Program

Customer Centricity Digital Landscape

Digital pulse check to self-discover, experience & understand the technologies impacting the customer understanding, insight and experience.

Digital-First Mindset

Practice attributes of Digital-First approach to every challenge & opportunity, instinctively working through technology and having an adaptive & learning mindset like digital natives, to explore and adopt new technologies

Customer Centric Technologies

Understand, apply & practice tools & systems to derive & distribute customer insights. Help organization design & deliver delightful customer experience.

Customer Centric Digital Methodologies

Experience elements of customer centric digital way of working. Build capabilities to get deep insights into and align process to with changing customer needs & preferences due to continuous digital developments.