Digital technologies have changed the orbit for customer experience with new and continuously changing bar on expectation as well as new capability to deliver. Gestalt’s customer experience program focuses on embedding customer centric digital skills across the organization. It helps to get a uniform understanding of the customer engagement journey, embracing the impact of digital on customer habits. The program helps leverage the power of technology to meet the customer needs & expectations, eliminate silos & deliver exceptional customer experience.
Focused areas include Customer 360, Design Thinking & Customer journeys, Multi-Experience, Data driven insights & Personalization.